Bouquet Wraps
Bridal Accessories
Linen Napkins
Bridal Purses
Wedding Dress Tags
Ring Bearer Pillows
Bath & Kitchen
Repurposed Wedding Products
Heirloom Handkerchiefs
Bridal Ribbons & Sashes
Wall Decor

Refund & Return Policy for Sewing Sisters

Effective Date: May 01, 2026

At Sewing Sisters, we take pride in creating handmade and custom bridal embroidery accessories with care and attention to detail. Because many of our items are personalized or made-to-order, please review our policy carefully before purchasing.

Returns

Due to the customized and handmade nature of our products, most personalized or custom-made items are non-returnable and non-refundable.

However, we may accept returns for:

  • Damaged items

  • Defective products

  • Incorrect items received

To be eligible for a return:

  • You must contact us within 7 days of delivery

  • The item must be unused and in its original condition

  • Proof of purchase and photos of the issue may be required

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom embroidered products

  • Bridal accessories made to order

  • Sale or clearance items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with:

  • Your order number

  • Photos of the item and packaging

  • A description of the issue

Once reviewed, we may offer:

  • A replacement

  • Store credit

  • A partial or full refund at our discretion

Refunds

  • Approved refunds will be processed to the original payment method.

  • Please allow:

  • 5–10 business days for processing

  • Additional time depending on your payment provider or bank

Payment providers may include:

  • PayPal

  • Klarna

  • Google Pay

Order Cancellations

Because custom orders often begin production quickly, cancellation requests must be submitted within 24 hours of purchase.

After production has started, cancellations may not be possible.

Shipping Issues

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather

  • Customs

  • Incorrect addresses entered by customers

Customers are responsible for ensuring shipping information is accurate at checkout.

Contact Us

For refund or return requests, please contact us through:

Email: sewingsistersemb@gmail.com

Phone: 386-801-8011

Website: https://sewingsister.com/contact

Please include your order number and relevant details in your message so we can assist you promptly.